Service brand:

Yuchai “fast and sincere” service

Service purpose:

Make every effort to treat users wholeheartedly, Integrity all over the world

Sign language:

Yuchai service, fast and sincere

Service philosophy:

☆The machine in your hands, and service in my heart.
☆Words must be done and it must be excellent.
☆The service station is the root system of the OEM, the comrade of the dealer, and the intimate friend of the end user.
☆Every service starts with initiative, with sincerity, and finally with satisfaction.

Yuchai service values:

☆Create value: fast and sincere service, quick response, professional guarantee, pursuit of satisfaction
☆I(lǐng)ncrease value: subdivide demand, fully focus, consolidate loyalty, and create a brand
☆Sublimation value: leading the standard, upgrading the industry, harmonious users, serving the society

Service work guidelines:

☆First try to be responsible, without asking responsibility, service first;
☆First inquiry, first responsibility, who services, who is responsible;
☆Maintenance responsibility system. Who services, who follows.

Service Pledge:

☆The service hotline of company’s headquarters and local Service stations opens 24 hours.
☆The service response time: within 12 hours on site. On-site service: processing within 1 hour, and feedback to the customer in time.
☆Out-of-office service: The dispatching work will be done within 1 hour after the customer reports, and will be on site within 12 hours except for remote areas.
☆I(lǐng)n case of overtime, 30 yuan / hour will be paid to the customer (24 hours / day ).
Receiving over 30 yuan / hour to compensate customers (over 24 hours per day).
☆Spare parts arrive on site: within 24 hours.
☆Completion time: the first warranty period shall not exceed 3 hours, The general failure shall be less than 8 hours, and serious failure shall be less than 72 hours.